ACCOUNT

PRIVACY POLICY

Dragonfly Miami

 

1. Introduction

Dragonfly Miami (“Dragonfly Miami,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website and online store.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for specific data processing activities, we will request that consent separately.

2. Information We Collect

We may collect the following categories of personal information, depending on how you interact with our website.

A. Personal Identification and Contact Information

This may include:

  • Full name.

  • Billing and shipping addresses.

  • Email address.

  • Telephone number.

B. Order and Transaction Information

When you purchase products from Dragonfly Miami, we may collect:

  • Products purchased and order history.

  • Order confirmations and transaction details.

  • Billing information and shipping preferences.

  • Payment status, refunds, and related customer service records.

Payment card details are generally processed by our payment service providers. We do not intentionally store complete payment card numbers when payment processing is handled by those providers.

C. Account Information

If you create an account, we may collect your username, account details, order history, and other information necessary to manage your account.

D. Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Pages visited and interactions with our website.

  • Referring websites and approximate geographic information derived from technical data.

  • Cookie identifiers and similar tracking information, where applicable.

E. Communications

If you contact us, we may retain the information you provide, including your name, email address, messages, inquiries, and relevant order information.

3. How We Use Your Information

Dragonfly Miami may use personal information for the following purposes:

  • Order fulfillment: Processing purchases, shipping products, handling returns, and issuing refunds.

  • Customer service: Responding to questions, resolving complaints, and providing order updates.

  • Payments: Facilitating payment processing and transaction verification.

  • Account management: Creating, maintaining, and securing customer accounts.

  • Website operations: Maintaining functionality, diagnosing technical issues, and improving the shopping experience.

  • Security and fraud prevention: Detecting suspicious activity, protecting transactions, and preventing unauthorized access.

  • Marketing: Sending promotional emails or offers where permitted by law and subject to applicable consent and opt-out requirements.

  • Legal compliance: Meeting applicable legal obligations and protecting our legitimate legal interests.

We will not use personal information for materially different purposes without providing any notice or obtaining any consent required by applicable law.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, understand website usage, and, where enabled, support analytics or advertising.

These technologies may be used to:

  • Keep shopping carts and checkout sessions functioning.

  • Remember certain website preferences.

  • Understand website traffic and performance.

  • Measure the effectiveness of advertising campaigns, where applicable.

  • Help detect suspicious activity and improve security.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

5. How We Share Information

Dragonfly Miami does not sell personal information for money. However, certain disclosures or uses of information for targeted advertising, cross-context behavioral advertising, or similar activities may be considered “sharing” or “selling” under some privacy laws, even when no money changes hands.

We may disclose personal information to the following categories of recipients when necessary and legally permitted:

A. Service Providers

Companies that help us operate our business, including:

  • Website hosting and maintenance providers.

  • WooCommerce and related website service providers.

  • Payment processors and fraud prevention services.

  • Shipping carriers and fulfillment providers.

  • Customer service and business communication platforms.

  • Website analytics and marketing providers, where applicable.

These providers may process information on our behalf according to their applicable agreements and instructions.

B. Legal and Regulatory Authorities

We may disclose information when reasonably necessary to comply with applicable laws, respond to lawful requests, enforce our agreements, protect our rights, or address fraud, security, or safety concerns.

C. Business Transfers

Personal information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable legal requirements.

D. With Your Direction or Consent

We may share information with other parties when you request or authorize us to do so, or when otherwise permitted by law.

6. Third-Party Services

Our website may rely on third-party services, including payment gateways, shipping providers, analytics tools, social media services, and external websites.

These third parties may collect or process information under their own privacy policies and terms.

Dragonfly Miami does not control the independent privacy practices of third parties. We encourage you to review their privacy policies before providing information directly to them.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business and accounting records, providing customer service, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information, the nature of the transaction, applicable legal requirements, and legitimate business needs.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete it, destroy it, or de-identify it, subject to applicable law and legitimate recordkeeping requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and notifying us if you believe your account has been accessed without authorization.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Obtain a portable copy of certain personal information.

  • Opt out of certain targeted advertising, sales, or sharing of personal information, where applicable.

  • Withdraw consent where processing is based on consent.

  • Appeal certain privacy decisions where applicable.

  • Not be discriminated against for exercising applicable privacy rights.

These rights are subject to legal exceptions and verification requirements.

To submit a privacy request, please contact us using the information in the Contact Us section below. We may need to verify your identity before processing a request.

We will respond within the timeframes required by applicable law.

10. Florida Residents

Dragonfly Miami operates in Florida and seeks to handle personal information in accordance with applicable federal and Florida privacy laws.

Depending on the nature of our business, the information involved, and the applicable legal requirements, Florida residents may have specific rights concerning access to, correction of, deletion of, or other uses of their personal information.

Not every privacy law applies to every business or every individual. We will honor the rights and obligations applicable to our business and the relevant request.

11. California Residents

If applicable California privacy laws cover our business and your personal information, California residents may have additional rights, including rights to know, access, correct, or delete certain personal information and to opt out of certain sales or sharing of personal information.

California residents may also have the right to receive equal service and pricing when exercising applicable privacy rights.

To submit a request or ask questions about these rights, please contact us using the information provided below.

12. Children’s Privacy

Our website is intended for a general shopping audience and is not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 without legally required authorization. If we learn that we have collected such information in circumstances that violate applicable law, we will take appropriate steps to address it.

A parent or legal guardian who believes a child has provided personal information to us may contact us to request appropriate action.

13. International Visitors

If you access our website from outside the United States, your information may be processed or stored in the United States or other jurisdictions where our service providers operate.

Privacy protections and legal requirements may differ between jurisdictions. Where required by applicable law, we will implement appropriate measures for international transfers of personal information.

14. Email Marketing and Communications

If you subscribe to promotional communications, we may send you information about products, special offers, announcements, and other updates.

You can opt out of marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Even if you opt out of marketing communications, we may still send essential transactional or service-related messages, such as order confirmations, shipping notifications, security notices, and responses to customer inquiries.

15. Do Not Track and Advertising Preferences

Some browsers offer “Do Not Track” settings. There is no universally adopted standard for responding to all such signals.

Where applicable law requires recognition of a browser-based opt-out preference signal, we will process it as required by law.

You may also be able to adjust advertising preferences through your browser, device, or the relevant third-party platform.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, service providers, or legal obligations.

Any revised version will be posted on this page with an updated “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or want to raise a concern about the handling of your personal information, please contact us:

Business Name: Dragonfly Miami
Privacy Contact Email: dragonflymiami@gmail.com
Website: dragonfly.miami

Please include sufficient information to help us understand and respond to your request. Do not send full payment card numbers or passwords by email.

Thank you for trusting Dragonfly Miami.